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Software for network operators

CHiME®

Built for the network operator.

The industry-first application designed to improve field force productivity while addressing the industry-wide challenge of increasing regulatory volumes.

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Trusted by
  • UK Power Networks
  • SSE
  • Cadent Gas
  • ESB Networks
  • SP Electricity North West
25+ Years of network operator experience
Accelerating Productivity

CHIME is the 'industry first' application for network operators, designed to improve field force productivity while addressing the industry-wide challenge of increasing regulatory volumes.

With over 25 years of experience and a dedicated focus on network operators since 2014, we understand the industry challenges, and ensure every aspect of CHiME is designed to meet these unique challenges.

Industry Expertise

We understand the challenges faced by network operators and the expertise required to drive operational success. That's why CHIME was developed with insights from professionals across the industry, ensuring it meets the real-world needs of those working on the front lines.

Industry Professionals

At the heart of every successful network operation are the dedicated professionals who bring expertise, precision, and innovation to their roles. From design and construction to maintenance and oversight, these specialists ensure the seamless function and evolution of critical infrastructure.

CHIME is built on the collective experience of these industry experts, offering solutions to those shaping the future of network operations.

  • Fault engineers
  • network designers
  • construction engineers
  • team leaders
  • job planners
  • safety officers
  • security architects
  • project managers
  • transformation directors
  • service delivery teams
  • cable layers
  • tree cutters
  • surveyors
  • process designers
  • project controllers
  • regulatory accountants
  • contractors
  • civils work teams
  • job estimators
Clear Horizon

Our team specialises in the business of regulated network operators. We have consultants with over 20 years industry experience combined with highly skilled business analysts, solution design and secure enterprise IT service architecture. Our reputation at the most senior levels in the industry is built on the strength of our exceptional team.

What CHIME Delivers

Improving Volume Output

Work force productivity holds the key to improving regulated volumes output. CHIME focuses on both engineering and in-field productivity to deliver higher volumes. CHIME goes beyond scheduling and work management to enable faster work execution, maximising volumes per site visit and reducing the engineering time needed to manage.

No other application has been designed to specifically target work productivity. CHIME stands apart as the only application built with Network Operators for Network Operators

CHIME Equips You with All This Essential Functionality to Drive Productivity and Efficiency.

Driving Productivity

CHIME equips network operators with three core elements that streamline work delivery, investment planning, and asset management, to increase productivity and improve efficiency.

  • Simplifies mobile work processes, providing workers with essential data.
  • Enables higher output per job, reducing delays and maximising efficiency.
  • Live updates and workforce tracking allow rapid response and task reassignment.
  • Turns investment plans into actionable jobs with cost & performance tracking.
  • Reduces engineering workload while enabling better contractor cost management.
  • Simplifies financial and regulatory processes, integrating seamlessly with SAP and Oracle.
  • Provides real-time asset tracking for improved maintenance efficiency.
  • Ensures regulatory compliance with automated processes.
  • Enables paperless operations, reducing errors and enhancing decision-making.

Partnered with

  • UK Power Networks
  • SSE
  • Cadent Gas
  • ESB Networks
  • NRE Services Ltd
  • TreeSmiths
  • Oakwick
  • SP Electricity North West
What Sets Us Apart

The CHiME Advantage

The Industry's First Solution Built to Maximise Field Force Productivity for Network Operators

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Industry-leading expertise

With over 25 years of experience, we understand the complexities of regulated industries and the challenges network operators face. CHIME was built to help them overcome these obstacles, improving field force productivity while tackling the industry-wide challenge of increasing regulatory requirements and growing work volumes.

The Only Solution Of Its Kind

CHIME is the first and only industry-specific application designed exclusively for network operators, solving workforce productivity challenges that no other solution can.

Built for the workforce

Designed with field teams in mind, CHIME streamlines workflows, reduces administrative burdens, and allows teams to focus on delivering quality work efficiently.

Optimised for productivity

CHIME significantly reduces data input time, enabling field teams to focus on their core tasks — getting the job done right and delivering excellent customer service.

Seamless implementation

Works straight out of the box with no need for customisation, ensuring a smooth transition without disrupting operations.

Scalable and adaptable

Easily configurable to fit your business needs while ensuring compliance with regulatory requirements.

Proven results

Increases work volumes, streamlines job completion, and keeps projects on time and within budget.

Innovative, patented technology

Recognised with European and US patents, CHIME sets the benchmark for efficiency and reliability in network operations.

"What struck me about the CHIME solution was that 100% of the people involved in the selection process — real business people, not procurement folks, but operational people — said they could use it in their roles tomorrow. And 98% said it was an improvement on the current solution."

Suleman Alli — Director of Customer Service, Strategy, Regulation and Technology at UK Power Networks

What our Customers Say

  • "CHIME let us train contractors quickly, deploy them using their own devices, and verify every job was done on-site – all while delivering the program ahead of schedule and under budget."

    Andy Horstead, Senior Asset Engineer, UK Power Networks

  • "CHIME is going to be everywhere, there is nothing like it."

    Andrew Roper, Director, SSE Networks

  • "CHiME Locate has transformed how we manage faults. It enables us to dispatch the right teams quickly to faults and inspections, improving response times and keeping operations efficient."

    Paul Rawlinson, HV Control Manager, SP Electricity North West

  • "Can't believe we have done two completely different processes in a trial and no programming needed."

    Chris Rison, Head of Smart Network, Cadent Gas

  • "We chose CHIME based on the brilliant feedback from our operational staff who were able to see how the solution could make their jobs easier, and the flexibility of the product to adapt as we identify continuous improvement ideas in our business."

    Suleman Alli, Director, UK Power Networks

  • "We needed a one-stop solution as our work intensifies and we prepare for a net zero future. The richness of CHIME functionality gives us a package that is better for us and cheaper for customers. CHIME simply fits our industry and goes from strength to strength."

    David Brocksom, Ex-CFO, SP Electricity North West

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Transform your field operations with our innovative solutions designed for network operators.

  • NQA ISO 9001 (UKAS)
  • NQA ISO 27001 (UKAS)
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